Volkswagen Dealer Reviews in Marion, Illinois

Service manager was excellent to deal with! He’s really great.

Was running behind and they were very accommodating. Super friendly staff!

Maintenance on my 2026 VW Tiguan was quick and easy!

Amazing experience! Trent and everyone there was amazing! They made sure I found the perfect car and not make me feel pressured into buying a car I wouldn’t love! I’m happy with the car I went with and it was all with their help! Everything went smooth and excellent!!

From the sale in 21 until today great!

Tyler was great, he got the deal we needed when we were in a bind and actually took time to listen and understand what we wanted. We got 2 vehicles from him the process was quick and painless. He even came in on his day off to go over everything for us.

Tyler is a awesome salesman. Finance worked hard to find the best deal. Everyone is nice. Love my suv. Coming from a Toyota and I wonder why I didn't stop at Volkswagen of Marion first

Had a vehicle selling experience that was ALMOST as good as originally told. All in all it took about 35 minutes (said it would take 20) but no real complaints with the overall process!

Dylan was great to work with! He went out of his way to send us videos of each vehicle we were interested in, and answered all of our questions.

Payton, Jennifer, and Ryan went above and beyond to help us get in exactly what we were looking for. If you are in the market for a new car, go see them at Volkswagen in Marion, Illinois!! I promise you won’t regret it! They are the best!

Great service

Beautiful dealership! Wonderful knowledgeable salesman. Every step of the process was fantastic! Trent was amazing!

This is our second time working with Tyler at Volkswagen in less than a year, and once again, he made the entire car-buying experience incredibly easy! Tyler is personable, knowledgeable, approachable, and genuinely a pleasure to work with. He remembered us from our previous purchase and made us feel like returning friends rather than just another sale. He’s extremely communicative, efficient, and always willing to go the extra mile to make things happen. The entire process was quick, straightforward, and completely stress-free. We especially appreciate how accessible and down-to-earth he is. There’s never any pressure or unnecessary hassle, ... Read More

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Google - Oct 28, 2026

This is our second time working with Tyler at Volkswagen in less than a year, and once again, he made the entire car-buying experience incredibly easy! Tyler is personable, knowledgeable, approachable, and genuinely a pleasure to work with. He remembered us from our previous purchase and made us feel like returning friends rather than just another sale. He’s extremely communicative, efficient, and always willing to go the extra mile to make things happen. The entire process was quick, straightforward, and completely stress-free. We especially appreciate how accessible and down-to-earth he is. There’s never any pressure or unnecessary hassle, just honest communication and excellent customer service. It’s refreshing to work with someone who values building relationships with his customers and takes pride in what he does. There’s a reason we’ve come back to Tyler twice in one year, and we wouldn’t hesitate to do so again. Highly recommend!

Trent was wonderful and made everything go very smoothly.

Wonderful Car Buying Experience. Made us feel comfortable and made everything so easy.

Staff was easy to work with and very knowledgeable. Tyler worked with us to give us the best offer he could. Overall we had a great experience.

The service department is great to work with. They give you all the info you need to make decisions. They keep you apprised of the work. I always feel confident in the work I have done there. A+

Trent was great to work with.

Very easy process. Great people.

Would i recommend absolutely i would by far the best buying experience I've ever had. I've been some places where you know your being taken advantage of but Volkswagen isn't like that stepping in the front door help was immediately there. Me and my wife were looking for a new vehicle with a third row as we are having another child and Volkswagen delivered from our interaction with Dylan our sales man to meeting Jacob to the parts and service guys everyone made us feel like family and helped. Lord knows I talk to much as I ... Read More

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Google - Oct 13, 2026

Would i recommend absolutely i would by far the best buying experience I've ever had. I've been some places where you know your being taken advantage of but Volkswagen isn't like that stepping in the front door help was immediately there. Me and my wife were looking for a new vehicle with a third row as we are having another child and Volkswagen delivered from our interaction with Dylan our sales man to meeting Jacob to the parts and service guys everyone made us feel like family and helped. Lord knows I talk to much as I have tourettes but no one said a word and let me ramble lol. Dylan was great on our test drives and showed us everything about the cars I've been a car mechanic myself so I checked the pinchwelds and engines all looked amazing there preservice was top notch service did amazing. We settled on a white 2018 tiguan with all the bells and whistles only paid 12,000 what a steal. Then I went to work came home and talked with my girl and was like we saved so much do we want to buy another so next day I went up and drove another and got myself a gray 2019 tiguan only paid 13,000. 25,000 for two cars with 3 year warrantys we were beyond happy. Volkswagen definitely made us feel at home and like family I recommend them to anyone I hear talking about a new car it was truly a pleasure and stress free cars were done fast and we have loved driving them took the whole family to st Louis zoo the day after buying mine drove 300 miles and it drove beautiful even tested how fast that thing would go on the highway haha we won't say how fast but boy does it go lol. If your wondering about buying from Volkswagen do it I promise you will be happy you may see a bad review here or there but thats because some people you just cant make happy. Us however my family and several others in our family all buy from Volkswagen we have a 2018 and 2019 tiguan a 2025 atlas and a 2016 touareg and even a old passat. All have been amazing vehicles we still have all but the passat because it got old. Go get a test drive you will fall in love.

Very professional and easy to work with Jake.

Exceptional

Very much enjoyed my time here talking to Dylan Riley and his colleagues! Recently traded in my Honda civic to get a bigger car!

Excellent

Always take great care of me here.

The dealership is very well ran. Trent Green is the salesman that we've delt with on both vehicles we've bought from Marion VW. He is very knowledgeable of the vehicles. He is also very professional and friendly. The whole experience has been great!

Had an absolutely wonderful experience buying a used car here. I bought a 2018 Ford Escape on Oct. 5, 2026, and I worked with Payton G. He was so kind, helpful, knowledgeable, and patient. The whole team took great care of me and I could not be happier with the service and kindness. I love my new car, too!

I would not recommend anyone but them , and they are the most sweetest phenomenal people to work with! I appreciate Tyler very much and the crew that works there! not like the other guys They are better!!

Tyler was a great salesman. No pressure sales and was extremely patient working with us.

Dylan was excellent! The whole process was smooth and he was very thorough with all of the information! Best car buying experience yet!

I was thinking of purchasing a vehicle from here because I really like the 2025 Atlas. After reading the reviews and seeing the owner put someone’s personal vehicle information on the response to the buyers review I will definitely be taking my business to a different dealership! If they will share personal information like that online for everyone to see what else are they sharing behind closed doors!!

The service was a 10/10. every question I had was answered and shown to me. would 100% recommend! Payton and Ryan were awesome!

TOP NOTCH! From the time I walk into the facility, everyone is so friendly and it is such comfortable environment. Dawn is exceptional at what she does! If I could give 10 stars, they would deserve it!

Based on the service experience described below, I do not recommend the Volkswagen dealership in Marion, Illinois for vehicle purchase or service. June 2026: Vehicle brought to the dealership at approximately 88,000–89,000 miles. June 2026: Approximately $4,700 in repairs identified in the dealership's estimate. June 2026: Approximately $3,100 in work scheduled and performed; not all items from the original estimate were completed. After the June service returned in July: Reported white smoke from the exhaust continued. Told repairs could not be made without a "diagnostic code." September 6, 2026: Contacted the Service Manager regarding the continuing issue and requested assistance, including consideration under the dealership/... Read More

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Google - Sep 21, 2026

Based on the service experience described below, I do not recommend the Volkswagen dealership in Marion, Illinois for vehicle purchase or service. June 2026: Vehicle brought to the dealership at approximately 88,000–89,000 miles. June 2026: Approximately $4,700 in repairs identified in the dealership's estimate. June 2026: Approximately $3,100 in work scheduled and performed; not all items from the original estimate were completed. After the June service returned in July: Reported white smoke from the exhaust continued. Told repairs could not be made without a "diagnostic code." September 6, 2026: Contacted the Service Manager regarding the continuing issue and requested assistance, including consideration under the dealership/Volkswagen goodwill process. September 2026: No follow-up was received regarding the goodwill request or an appointment. September 15, 2026: Contacted the Service Manager again for the third time regarding the unresolved issue. September 15, 2026: Vehicle mileage reported as 95,021 miles; earliest appointment offered was October 6, 2026. Current status: The vehicle continues to produce white smoke and is due for an oil change. What I do not understand is why a customer who reported a problem while under warranty, returned with the same unresolved problem, and has repeatedly attempted to obtain service is now being told to wait until October while approaching the 100,000-mile warranty limit. I am documenting these facts because the original issue was reported to the dealership months before the vehicle reached 100,000 miles, and multiple attempts have been made to have the issue further diagnosed and addressed.

Tyler worked to get me this desk and so far love my new ride!

I believe I bought a reliable vehicle and although this experience was rocky going to different dealers, I found an extra nice vehicle.

This is my second vehicle purchase at VW of Marion. I couldn’t recommend them more. The process is up front and smooth. The paperwork is the quickest I’ve ever seen. Jennifer is a jewel.

Marion VW customer service has been nothing but fantastic for us. They're polite, helpful, and seem to be genuinely concerned for the customer. I've dealt with multiple dealership CS depts over the years and these folks have been the best by far. As an anecdotal account, we recently went in for the 30K mile service. Because it was past the 2 year mark (2.5 years) we expected to pay full price for the service. We were pleasantly surprised that they honored the deal when we bought the car and covered it completely free of charge - a $500 savings. Every other ... Read More

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Google - Sep 19, 2026

Marion VW customer service has been nothing but fantastic for us. They're polite, helpful, and seem to be genuinely concerned for the customer. I've dealt with multiple dealership CS depts over the years and these folks have been the best by far. As an anecdotal account, we recently went in for the 30K mile service. Because it was past the 2 year mark (2.5 years) we expected to pay full price for the service. We were pleasantly surprised that they honored the deal when we bought the car and covered it completely free of charge - a $500 savings. Every other dealer we've dealt with would have charged us. Kudos and keep up the great work!

If you’re looking for a vehicle please go see Trent at Volkswagen of Marion. He will treat you right! All of the staff were courteous and friendly. Overall, a GREAT experience!

Bought a new Atlas last week….loving it. Sales team and everyone involved in the transaction were great. Special shout out to our sales rep. Trent Green! He definitely earned his salary showing us “oldsters” all the new technology we were having to learn. Would recommend him and VW of Marion.

We had a great experience with the service department. They were very knowledgeable about the issue with our VW Tiguan and knew what the problem was right away. They replaced the PCV valve/oil separator and the timing chain cover quickly and efficiently. We haven’t had any issues since the repair. Highly recommend their service department

I want to start this review by saying that Joe at Marion VW honored what a terminated employee had promised me that he said they shouldn’t have promised. For that, I’m appreciative. However, when I returned to the dealership to pick up my vehicle I discovered that the majority of the trim pieces they had to remove to diagnose the problem were laying in my passenger seat, the passenger seat belt trim was dangling on the seat belt, and the large plastic pieces on the sides of the car in the hatch space were laying on the floor. ... Read More

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Google - Sep 12, 2026

I want to start this review by saying that Joe at Marion VW honored what a terminated employee had promised me that he said they shouldn’t have promised. For that, I’m appreciative. However, when I returned to the dealership to pick up my vehicle I discovered that the majority of the trim pieces they had to remove to diagnose the problem were laying in my passenger seat, the passenger seat belt trim was dangling on the seat belt, and the large plastic pieces on the sides of the car in the hatch space were laying on the floor. I asked Joe about this because when we spoke the previous day he told me that he would “put the car back together” before I picked it up. He told me that he apologized that I misunderstood what he said and offered to move the parts in my passenger seat to the backseat. I told him that was unacceptable because I was told, by him, that the vehicle would be put back together. His response to that was, “we put it back together enough for the next person to continue working on it” which isn’t what I was told the previous day. I asked him what he meant when he said, “put together” and he said that he guessed we just meant different things by that phrase. Now, I have to take the vehicle to another shop just to have the interior reassembled because Joe and the shop had no way of knowing when I would be able to finish the repair they started. This is unacceptable. During the original conversation Joe had said multiple times that he wanted to “make things right” and hoped they could “earn my business by honoring what I was told by someone who no longer worked there” and in that respect, I would have said they did. It was when he told me my car was put together 24 hours before I arrived to pick it up only to find that it was indeed not put together and only to be told “sorry” without an offer to finish the job, would I say that they have no longer earned my business. A simple, “I understand where the confusion is” and an offer to have a tech reassemble my interior would have gone a long way. Maybe the sales department is great, but this is a service center I’d avoid at this point. The attached photos don’t show the loose clips sitting in my passenger seat.

You lost internet and couldn't complete the repair. You were suppose to get a call to reschedule but never received it. Incomplete is best I can give you

Very disappointed with my overall experience at Volkswagen of Marion. When I bought my 2025 Jetta less than a year ago, I was never informed what the warranty would or would not cover. I was under the impression that if something broke under warranty that I did not cause, that it would be fixed. Well, two instances of rodent damage, and nearly $2,000 later, I am finding out that is not the case. VW of Marion has refused to help me in any way with these out-of-pocket expenses that I'm now stuck with. Their own mechanics admitted that rodents love to ... Read More

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Google - Aug 22, 2026

Very disappointed with my overall experience at Volkswagen of Marion. When I bought my 2025 Jetta less than a year ago, I was never informed what the warranty would or would not cover. I was under the impression that if something broke under warranty that I did not cause, that it would be fixed. Well, two instances of rodent damage, and nearly $2,000 later, I am finding out that is not the case. VW of Marion has refused to help me in any way with these out-of-pocket expenses that I'm now stuck with. Their own mechanics admitted that rodents love to chew the new wiring in these cars, yet they refuse to help with any of the costs. They are quoting me, for this second instance, $400+ in parts and $600+ in labor. I am a teacher on a budgeted salary who can't afford this on top of the car payment I am already paying. The worst part is that they haven't offered any solution. They only informed me of proper preventative measures after this second instance, but they didn't even offer to apply them. It's something I have to figure out on my own. They have been completely unsympathetic and unwilling to help. I could understand if I had to cover the cost of parts, but to make me cover $600 in labor for wiring on a car less than a year old is unacceptable. Considering the dishonesty from this dealership, I will be looking into other measures of escalating this since contacting Volkswagen Care did absolutely nothing. It's now at the point where I can no longer afford the car on top of the exorbitant interest. Overall, just stay clear of Volkswagen of Marion and Volkswagen in general. I will be trading this in as soon as possible for a different make of car. UPDATE: Right after posting this review, I received a call from the manager, Ashlee Church, who was extremely unhelpful. She repeated the same information as the other workers did, and she was completely unsympathetic to the situation, claiming my situation was essentially the same as "driving your car through flooded water." My situation is entirely different as I didn't do anything to my car. It was parked in a safe parking lot when the rodent damaged occurred. Again, please stay away from this dealership. I will be contacting the BBB.

Love my car, but I recommend somewhere else for service. Definitely do not use the drop box to leave your car for an oil change.

0 stars if I could.

Wonderful purchase experience when we bought a brand new atlas in 2024. However, 20,000 miles later a defective sun visor and sensor failure, dealership will not honor warranty.

I do not recommend buying a Volkswagen. I have a 2024 Volkswagen Taos that has been undrivable for nearly a year because a required part is unavailable and reportedly not being made. Despite this, I am still required to make monthly car payments and insurance payments on a vehicle I cannot drive. Volkswagen has provided no clear solution, accountability, or timeline. This situation has caused significant financial stress and inconvenience. Buyers deserve better support than this. Please think carefully before purchasing a Volkswagen!!

This dealership has always taken care of me, i purchased my vehicle from this location. I recently hit a deer and needed some software updates to complete my claim. My body shop towed my car here for this and they were to leave my key for the tow truck driver to pick up after hours. They failed to do so and offered to put gas in the car and drive it back. They proceeded to break my gas door lid off stating it would not open without permission and then tried to call me to charge me $3xx something dollars ... Read More

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Google - Oct 17, 2025

This dealership has always taken care of me, i purchased my vehicle from this location. I recently hit a deer and needed some software updates to complete my claim. My body shop towed my car here for this and they were to leave my key for the tow truck driver to pick up after hours. They failed to do so and offered to put gas in the car and drive it back. They proceeded to break my gas door lid off stating it would not open without permission and then tried to call me to charge me $3xx something dollars for their mishap. I had my bf and the body shop call and handle this situation. We ended up not having to pay (seeing as we never should have had to) and they had mechanic drive it back. This mechanic trashed the inside of my car with chewing tobacco all in my seat and console and then got oil residue all over everything inside my car. Oil was basically standing on my steering wheel. I have multiple photos if you would like to see them. I will not return for service at this location.

I had an oil change appointment and full wiper change-out scheduled for today. When I arrived everything was fine and I waited a normal amount of time for what I thought was being done. During my wait the service department man came to me 3 times with issues he wanted me to know about. First, the check engine light. He asked if I wanted the diagnostics ran and I said sure, but wanted no work done about it now, and then he tells me it'll be $140 just to run it! I then said no thanks! Then he comes back out ... Read More

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Google - Mar 7, 2025

I had an oil change appointment and full wiper change-out scheduled for today. When I arrived everything was fine and I waited a normal amount of time for what I thought was being done. During my wait the service department man came to me 3 times with issues he wanted me to know about. First, the check engine light. He asked if I wanted the diagnostics ran and I said sure, but wanted no work done about it now, and then he tells me it'll be $140 just to run it! I then said no thanks! Then he comes back out with my engine air filter in his hand and explains that it's wet and dirty and that it needs to be replaced. So I asked just how bad it was and he said "pretty bad", and it's $25 to replace it and no labor cost and I also said no because I was already spending my max on what I was quoted on the appointment being ($180). Finally he comes back in and wants me to come with him to "look at something" which happened to be the leak I've had that causes a pool of water in the compartment my spare tire is in. I told him I was aware of it and that I had been vacuuming it out when it needed and asked what he thought was causing it. He said he wasn't for sure and so I asked if he could just get the water out this time to which he responded that I should take it to a detail place for them to look at it. Like what the hell?? He didn't get the water out. These people won't do a damn thing without an extra fee; Not even check your check engine light. When all was done and I was checking out he was going over what was done: oil change, front wiper replacement, and then a refill on DEF fluid which was an added cost that I didn't ask for, nor was I informed about until the end. When I had made my appointment I needed an oil change and my front AND back wipers replaced, which I told the person, and then asked how much it was gonna be, and he said $68 for front and back wipers and $110 for the oil change. The guy at the end rung me up for $209 with tax which was over what I budgeted for and of course it was because of the DEF refill charge I wasn't talked to about and wasn't asking for to be done, and yet I wasn't given a new back wiper either. I tried to reason with the guy at the desk, which gave me a discount, reluctantly, and had to call back later to get the replacement wiper. Granted, I live 50 minutes from this place and there aren't many options for mechanics where I live. I will not be back and I hope the people working there learn to put their customer's concerns above their egos next time and don't try to upsell every person that comes in for routine maintenance. Both the people I talked to were condescending about the situation and I left knowing they were just suck people dry and not for good customer service. I hope I'm the only one that has been dealt this way here but I needed to share my experience in case not.

The service center tried to scam me out of $4,000 while my car went in for a regular oil change. When the oil change was complete with my vehicle, a service provider urged me that my vehicle was unsafe to drive, and that I should have the sway bars, tires, control arm bushings, and and valve cover completely replaced in my vehicle. I was a little skeptical of the “issues” since my car had been driving perfectly fine. Prior to paying my bill, the representative actually made me sign a disclosure saying my car was unsafe to drive! (The whole time ... Read More

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Google - Jul 27, 2024

The service center tried to scam me out of $4,000 while my car went in for a regular oil change. When the oil change was complete with my vehicle, a service provider urged me that my vehicle was unsafe to drive, and that I should have the sway bars, tires, control arm bushings, and and valve cover completely replaced in my vehicle. I was a little skeptical of the “issues” since my car had been driving perfectly fine. Prior to paying my bill, the representative actually made me sign a disclosure saying my car was unsafe to drive! (The whole time it was never unsafe to drive) I then went to Gator Automotive in Carbondale where I was greeted by a wonderful mechanic, Karen. Karen and her team made copies of the report from Volkswagen, and examined the supposed issued promptly. Karen found none of the same issues with my vehicle besides that my tires should be replaced, my coolant should be switched, and spark plugs should be switched as well. (Normal 100,000+ mileage preventative maintenance things) In total at Gator Automotive my bill was $800. Karen was so concerned with the scare tactics and untruthful nature of the Volkswagen service center, she stated that she would be calling Brian (the service center manager) to have a conversation about how I was treated. This may be a great dealership to purchase from, but I would absolutely not recommend at all having your vehicle serviced here. I am proud to say that Gator Automotive in Carbondale is a woman owned business, that Karen runs a very tight shop, touches every vehicle that comes in, and will give her clients the best care possible. I have truly never seen an auto shop as busy as Gator Automotive-the level of trust I have in doing business with them is a thousandfold compared to Volkswagen of Marion Service Center. Brava Karen for delivering the truth!!

I was in there 2 hours while other people without appointments came in after me and left before me because they had somewhere to be I also indicated there was a problem with the gps on my infotainment center and nothing was done about

Do what is required the first time, stop cutting corners hoping it fixes the problem. 3 tries to fix the problem of what it was on the first visit with the codes telling you what exactly the problem was.

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 ... Read More

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DealerRater - Apr 21, 2023

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

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First, I called multiple times and spoke to several service techs regarding a recall for my 2019 Volkswagen Jetta. I live in Paducah KY, so its a little over an hour for me to get there. Every time I was told that they can do this on Saturday's. I get there on a Saturday and a lady takes my keys, tells me they don't do this on weekends and will proceed with a oil change and tire rotation. I managed to get the recall fixed by telling her that it's not my fault and I got lied to ... Read More

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Google - Mar 27, 2023

First, I called multiple times and spoke to several service techs regarding a recall for my 2019 Volkswagen Jetta. I live in Paducah KY, so its a little over an hour for me to get there. Every time I was told that they can do this on Saturday's. I get there on a Saturday and a lady takes my keys, tells me they don't do this on weekends and will proceed with a oil change and tire rotation. I managed to get the recall fixed by telling her that it's not my fault and I got lied to so someone managed to do it. Second problem is not a single time did I ask for a oil change or tire rotation. It was just added on there by someone to get money out of me. That tells me either people don't know how to do their job or this place wants to charge you for things you didn't ask for. So no, I would not recommend this place to anyone.

While I appreciate the friendliness of everyone at the desk and the employees in general, The communication about the status of my repair was poor and I waited over a month to repair the same issue that was fixed a month prior. I would not recommend this service due to the frustrations of lack of communication about the status of my repair. I was without my vehicle for over a month with little to no timeline of when the repair would be completed. I understand many parts are on back order but I was not told this was the reason ... Read More

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Google - Mar 18, 2023

While I appreciate the friendliness of everyone at the desk and the employees in general, The communication about the status of my repair was poor and I waited over a month to repair the same issue that was fixed a month prior. I would not recommend this service due to the frustrations of lack of communication about the status of my repair. I was without my vehicle for over a month with little to no timeline of when the repair would be completed. I understand many parts are on back order but I was not told this was the reason for the delay until the repair was completed. I called trying to get updates several times and was told my vehicle would be finished in a week each time, which turned out not to be the case. I just wish there would have been more transparency about why there was such a huge delay early on so I knew what was going on. I also was not reminded that my vehicle was due for an oil change at the time of this repair despite having had a “multi point vehicle inspection” performed. I ended up getting the oil serviced at a different shop only about a week after the repair where they told me the oil level was low. Between the poor communication and the lack of transparency about my repair I will be seeking another repair shop for the future.

The price I paid was a lot for two keys and programming, I was originally told it was less and the programming was in with the originally price I had to deposit. The dealer took two weeks and didn’t even call me to tell me my new keys arrived. Dealer is nice but still you should follow up with your customer several times if they ordered a part and it arrived I placed the order on 1/23 and I had to call on 2/8 to see if my parts arrived after waiting so long. My service was not performed till 2/13. Not ... Read More

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Google - Feb 13, 2023

The price I paid was a lot for two keys and programming, I was originally told it was less and the programming was in with the originally price I had to deposit. The dealer took two weeks and didn’t even call me to tell me my new keys arrived. Dealer is nice but still you should follow up with your customer several times if they ordered a part and it arrived I placed the order on 1/23 and I had to call on 2/8 to see if my parts arrived after waiting so long. My service was not performed till 2/13. Not bad service just very disappointed after spending almost $500

Tyler Patrick is car salesman at volkswagon who swindled me and my wife.We traded are car for a bigger sum to accommodate my family then the white volkswagon tiguan we got ended up with so many problems after we were told it had all these new parts and tires on it and since iv gotten it iv had nothing but problems with the inside electronics lights not working and now a piece of gravel put a whole in my tire on a supposedly set of new tires from Volkswagon. So in summary I would not get a car from ... Read More

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Google - Mar 12, 2022

Tyler Patrick is car salesman at volkswagon who swindled me and my wife.We traded are car for a bigger sum to accommodate my family then the white volkswagon tiguan we got ended up with so many problems after we were told it had all these new parts and tires on it and since iv gotten it iv had nothing but problems with the inside electronics lights not working and now a piece of gravel put a whole in my tire on a supposedly set of new tires from Volkswagon. So in summary I would not get a car from there or ever even consider them for repairs they lie to customers and don't want to fix the cars they sell. I've had other people I know who's part a car from Volkswagon of marion and they sold them a car with dry rot tires and told her it was new tires.

Called in to get an oil change done. Got sent to the voicemail of the service center. Left a voicemail stating I needed an oil change and pricing. I had gotten an oil change and tire rotation once before but just needed an oil change. Never received a call back so I had to take it to a local shop where they don’t even sell or really even work on Volkswagens. They ended up having to go out and buy the oil because they didn’t have that specific one in stock. Cost me an extra $50. Very displeased with ... Read More

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Google - Sep 17, 2021

Called in to get an oil change done. Got sent to the voicemail of the service center. Left a voicemail stating I needed an oil change and pricing. I had gotten an oil change and tire rotation once before but just needed an oil change. Never received a call back so I had to take it to a local shop where they don’t even sell or really even work on Volkswagens. They ended up having to go out and buy the oil because they didn’t have that specific one in stock. Cost me an extra $50. Very displeased with their services and won’t be going back

Came into look for a vehicle. Let’s say definitely one of the worst dealerships I’ve ever been in in my life. Cars listed on the website. Had not been through the mechanic or fixed the defects known. Also vehicles were extremely filthy because, they had not been through detail! Sales lady was not very knowledgeable or even helpful! But down the road to watermark Ford and purchased a vehicle there

Very pleased with my Tiguan 2021! Love it fully loaded!

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They refused to warranty my water pump on my passat and it still has warranty I like my brothers fusion better

I was completely taken advantage of was not allowed to see any paperwork had no clue what they were giving me for trade-in on my car the lady walks out says OK we can get your payment where you need to be the next thing I know a guy takes me back to a room that haven’t even spoke to the whole time I was there as the other customer service lady walks out and starts cleaning my car out and putting all my stuff in the new car before I even signed the papers as I’m sitting ... Read More

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DealerRater - Nov 21, 2020

I was completely taken advantage of was not allowed to see any paperwork had no clue what they were giving me for trade-in on my car the lady walks out says OK we can get your payment where you need to be the next thing I know a guy takes me back to a room that haven’t even spoke to the whole time I was there as the other customer service lady walks out and starts cleaning my car out and putting all my stuff in the new car before I even signed the papers as I’m sitting there I felt like I was pushed to sign the papers after they already printed out they were extremely pushy and very shady did not explain anything they’re only there to take a vantage of people screw them over I would not recommend this place to do business with ever everyone that I have talk to you about it swears to me that they will not do business with Volkswagen a Marion and I am going to keep on writing his reviews on different sites because I have left them two reviews and they said that they would have someone get back with me and never have this has been a week ago!!!

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Traded for a car 2 days ago Horrible experience second time customer..... definitely will be my last time ever doing business with this dealership! If you want to fix the problem then you can give me my car back that I traded in!!

Very well pleased with the sells lady and the work they did and facility and very friendly environment and invatory I would recommend anyone I know to check it out

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The complacency of whoever changed the oil and did the check list on my wife's car could have killed my wife. I have the check list record to prove it. 3 days after being in the shop for an oil change she got a low tire warning. I had her pull over and I checked the tires. The inside of the driver side tire has WIRE SHOWING! It is painfully obvious that someone was not doing their job on Tuesday August 11th. Lost my business.

I will never ever buy a car here again. Their customer service is horrible. When I was buying a car, they had a technician working on their computers and he was literally moving the desk while trying to sign documents. As well as their service department, be sure to call multiple times because they won’t return your calls.

I visited back in Feburary with the intent of going home with a new car. I sat in the Dealership for 5 hours with Heather, Tyler, and Lawrence. Not only were they rude, they literally insulted me by saying my trade in was worth $400 and no one would want to buy it. Now I understand they're in the process to make money too, but you don't have to be rude to your future clients. For hours we went back and forth on what they could give me and we literally got no where! I finally said if you can'... Read More

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Google - Apr 17, 2020

I visited back in Feburary with the intent of going home with a new car. I sat in the Dealership for 5 hours with Heather, Tyler, and Lawrence. Not only were they rude, they literally insulted me by saying my trade in was worth $400 and no one would want to buy it. Now I understand they're in the process to make money too, but you don't have to be rude to your future clients. For hours we went back and forth on what they could give me and we literally got no where! I finally said if you can't get where I need to be I'm leaving and I left. They called me and asked me to come back and I said absolutely not!! I went to Auffenberg Volkswagen in O'Fallon and they had a better selection of cars, friendly sales staff, and have checked up me twice to see how I like my car. Not to mention, they are also paying for first two oil changes. VW of Marion, your dealership is literally horrible to work with. I'm glad I went elsewhere.

This is being posted on behalf of a family member: I would give ZERO stars if I could. I am currently EXTREMELY frustrated with the lack of dedication to addressing my issue. I purchased a CPO vehicle and have had problem after problem. The Service Manager has changed his "story" multiple times, reporting that parts were replaced in an attempt to resolve the issue, only to report (the next time we spoke) that the parts were on order. Tests that were said to have been performed according to one conversation were said not to have been performed when ... Read More

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Google - Mar 10, 2020

This is being posted on behalf of a family member: I would give ZERO stars if I could. I am currently EXTREMELY frustrated with the lack of dedication to addressing my issue. I purchased a CPO vehicle and have had problem after problem. The Service Manager has changed his "story" multiple times, reporting that parts were replaced in an attempt to resolve the issue, only to report (the next time we spoke) that the parts were on order. Tests that were said to have been performed according to one conversation were said not to have been performed when we spoke again. I've wasted four trips, driving an hour for service. I'm told each time that the "missing coolant" is from an air bubble in the coolant line. IT'S BEEN 4 MONTHS and the coolant keeps running dry. Today they gave me a gallon of antifreeze, to add as needed, because they cannot determine why it runs low and lights up my dash every 500-600 miles. I'm spoken to like I'm clueless by service folks who's previous occupation must must have been Snake Oil sales. I'm disgusted and have lost confidence in this dealership and the brand as a whole. I will be posting this comment on every social media platform available.

We drove from Arkansas to Illinois to purchase a “Certified” pre owned vehicle from them, only to take delivery and have to take it back the next day, due to the A/C not blowing cold. 4 days later on the way back to Arkansas the coolant light goes on and the vehicle started leaking coolant! We haven’t even made our first payment on the vehicle and it’s been in the shop for 4 days, getting a new water pump put in, and the wiper blades are perished to where they need replacing! We have paid more for the vehicle ... Read More

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Google - Nov 14, 2019

We drove from Arkansas to Illinois to purchase a “Certified” pre owned vehicle from them, only to take delivery and have to take it back the next day, due to the A/C not blowing cold. 4 days later on the way back to Arkansas the coolant light goes on and the vehicle started leaking coolant! We haven’t even made our first payment on the vehicle and it’s been in the shop for 4 days, getting a new water pump put in, and the wiper blades are perished to where they need replacing! We have paid more for the vehicle to be fixed then our first payment! All Volkswagen of Marion has to say is, “thank goodness you have the certified warranty”! Well if it was really certified I doubt we would be having to pay for repairs to be done to the vehicle after only having it 3 weeks, and it being “inspected” properly! Ryan in finance was absolutely awesome, but the rest of the service we have received has been nothing short of terrible!

I bought my 2013 VW Beetle Turbo in August of 2017. I've wanted a beetle for as long as I can remember and when I started my new job my husband and I decided it was time to buy. We had paid for the Bumper to Bumper warranty when we bought the car, that way if anything was wrong with it all we had to pay was $50. And they would take care of the rest. Well my car has right at 65K miles and it's only 6 years old. Three weeks ago on July 17th I was driving home and the ... Read More

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Google - Aug 8, 2019

I bought my 2013 VW Beetle Turbo in August of 2017. I've wanted a beetle for as long as I can remember and when I started my new job my husband and I decided it was time to buy. We had paid for the Bumper to Bumper warranty when we bought the car, that way if anything was wrong with it all we had to pay was $50. And they would take care of the rest. Well my car has right at 65K miles and it's only 6 years old. Three weeks ago on July 17th I was driving home and the car lurched like I had hit the breaks. I slowed way down and a wrench had popped up on the dashboard and the car wouldn't go above 20-30 mph. I made it home and had a mechanic friend come check it out. He said that there was something going on with the mechatronic unit inside of the transmission. I called volkswagen and was told I was 7k miles out of my bumper to bumper warranty and would have to pay full price for the part. Okay. That sucks but oh well. I had the car towed to the dealership on Friday of that week (The 19th) and had asked about a loaner car. They had previously supplied me with one before. They said they didn't have any currently and would call me as soon as one came available. Okay. No problem. Monday I called to ask about a loaner car again, because I was without a vehicle at this point. None available, however they had located the issue. It was in fact the mechatronic and the car should be done by the end of the week. Alright, cool. A day or two goes by and I get a call saying that the part is on back order and will be coming directly from Germany so it will take until the middle of the following week to get the car done. Still no loaner car at this point. Friday rolls around, 1 week since the car had been towed to VW. They finally were able to get my a loaner car. Said another patron had kept it an extra couple days after their vehicle was fixed. So they said the part still wasn't there on Friday. The following week rolls around and I called to ask about the car and get an update of when it would be finished. Well, the part still isn't here. Friday of that week (2 weeks after the car has been towed there. Mind you I had been told 2 other finish dates at this point) the mechatronic arrived from Germany. They said the car would finsihed by the middle of next week. On Tuesday I get a call around 10 am to ask me when I would be bringing the loaner car back because someone else needed it. Um well, when you call me to tell me my car is done?? I waited a week for a loaner car and one of the employees had told me the patrons car was finished on Monday and they kept the car till Wednesday and I called about a loaner that Friday. So I wasnt even notified one was there until two days later and I had to reach out to them about it. Later that afternoon I got a call that the car was finished. I went to drop off the loaner and pick up mine. The total ended up being $2360 and some change. Which sucked but I get it. The part was expensive and the labor and everything. Its unfortunate but I had to pay it. The gentleman said they had given the car a complimentary wash and that they had 37 miles on the car to make sure everything was working the way it should. Okay wonderful, thanks so much. I walk out to my car and the gas tank was completely empty. I had a 5 mile range. I was able to make it down the road to the nearest gas station but at this point the range was blinking at 0 miles. I understand I had the car towed with only a quarter tank of gas, but that is just unprofessional. The car beeps and the gas light turns on when you get low. This was past that point. I was literally running on fumes. Im not saying put a full tank of gas in there but don't leave a customer on empty. Especally after you jerked them around for 1 week about a loaner car and 3 weeks when the car would be finished. Like I had said, I have always wanted a Beetle and the level of customer service and just common deceny I have recieved has been subpar and I will not be buying another VW again and I will not be spending anymore money at this dealership. Really disappointing.

Felt like I got the dealer run around .

Will not fix issues under warranty and pass the buck every time you talk to them ! Especially Brian/Norm after I get out of this car they will never get anymore of my money and have ruined my interest in VW and Customerservice.

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I have never experienced a less professional sales manager in my life. Between raising his voice, and not willing to work with the client at all it was a joke. The sales manager on staff started raising his voice in the open dealership when I didn't like his answer for his inability to work on the price of the car. After giving multiple offers we received zero counteroffers. On top of that he started claiming that I was calling his car "junk" all evening. I'm not really sure when noticing things wrong with the car turns ... Read More

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Google - Jan 27, 2019

I have never experienced a less professional sales manager in my life. Between raising his voice, and not willing to work with the client at all it was a joke. The sales manager on staff started raising his voice in the open dealership when I didn't like his answer for his inability to work on the price of the car. After giving multiple offers we received zero counteroffers. On top of that he started claiming that I was calling his car "junk" all evening. I'm not really sure when noticing things wrong with the car turns into calling it "junk". Instead of presenting reasons why he could not lower the price of a golf with unfixed rear end damage, he was beyond rude and aggressive with coveying we should just leave if we weren't going to pay his price .Not once did he have a legitimate conversation about the car with me, instead he walked around the dealership floor not caring at all that he had a client looking to purchase one of his cars. When there was a misunderstanding about the terms of purchase, he said it was his sales persons fault because he was new. He claimed to know nothing about the situation even though he sat less than 3ft away and heard the entire conversation. The sales manager openly said that if he had to fix a car to sell it, he'd just raise the price based on the cost instead of charging fair market value. The entire interaction was filled with threats and aggressive remarks. Looking back, he never even said hello. His immature actions and constant inturuptions caused the general manager to step in. At one point I had to look the sales manager in the eyes and tell him to stop interrupting me, which he responded within "well you're inturupting me". I can safely say that this is the most immature, unprofessional and pure childish dealership I have ever stepped foot in. I have visited around 10-12 times for service/parts needs on top of 2 visits with the interest of purchasing a car from the dealership and not once was it a pleasant experience, this last experience finally pushed it over the edge. If you're looking for a sales manager that laughs and Snickers at you while you're trying to purchase a car, this is the place to go. Otherwise avoid this awful dealership like the plague, save yourself some nerves and drive out towards ofallon / St. Louis. Not to mention him trying to say that The dealership paid for a RECALL service that VW was actually paying for. When challenging his claim he very quickly changed the subject. The reason for the massive turnover rate at this dealership is starting to be more and more clear with every visit. Simply put this was my last visit at this dealership.

Was told car would be fixed. 6 times to them.they act like, what ,who are you,who told you we will fix ,come back.x6 I paid full asking price. With trade worth $5000, given 1500...ok test drive service lights on and told they would fix.now there car is broken down $6500. To fix and they have my good car and I have anew car note and broken car.my kids THANKS you

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I would like to share my buying experience at Volkswagen of Marion. After several times talking with my salesman, I made a final offer on a used Jeep Cherokee. He returned my call shortly and said we had a deal. It was late in the day and I could not get there before closing and he said his day off was the following day, so I told him to enjoy his day off and I would see him the following morning to do the paperwork. I show up at the dealership around 9. Eddie, the salesman informed me that the Cherokee ... Read More

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Google - Dec 13, 2018

I would like to share my buying experience at Volkswagen of Marion. After several times talking with my salesman, I made a final offer on a used Jeep Cherokee. He returned my call shortly and said we had a deal. It was late in the day and I could not get there before closing and he said his day off was the following day, so I told him to enjoy his day off and I would see him the following morning to do the paperwork. I show up at the dealership around 9. Eddie, the salesman informed me that the Cherokee had been sold. I asked him about the deal we had already made. He informed me it was sold to someone on the internet, he said they got full price for the car and was being paid to ship it. So my thoughts are, it's such a shame that the world we live in is more interested in the dollar than treating people fairly and a man's word is not worth much for some. I guess it was a blessing that I got to see how this place does business before I purchased from them.

My car broke down out here so it got towed here naturally. Just bought the car 3 months ago at another dealership cpo vehicle with extended warranty. Had to leave it there and go home 5 hours away, no loaner car not a huge deal but I did have to shell $190 out of pocket to get home. Monday comes around and I call and am told they couldnt find out what's wrong with it and they jumped it and it runs. So I make plans to come pick up wensday as I had a free ride there. Get there and am ... Read More

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Google - Nov 14, 2018

My car broke down out here so it got towed here naturally. Just bought the car 3 months ago at another dealership cpo vehicle with extended warranty. Had to leave it there and go home 5 hours away, no loaner car not a huge deal but I did have to shell $190 out of pocket to get home. Monday comes around and I call and am told they couldnt find out what's wrong with it and they jumped it and it runs. So I make plans to come pick up wensday as I had a free ride there. Get there and am told I'm going to have to pay $120 for a computer scan. Seriously I work in a shop and they dont even charge that much and am told it's not covered under warranty because they couldnt find anything wrong , even though it wasnt starting for me 4 days before that. Horrible business ethics I wouldnt recommended this place for any work or buying a vehicle from here if they charge just that. Very dissatisfied and am out almost $500 for a one day trip to do some hiking

Easy to work with, friendly staff. Dealership was very clean and everyone was professional. Financing process was easy to understand and straightforward. Will be back

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Krista was great and everyone was very nice and willing to help me when I was in a very tough situation after totaling my previous vehicle.

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They showed all those characteristics in just a short period of time. They were so attentive kept you informed of everything that was taken place. All questions was answered before you even had to inquire. My experience there was above and beyond perfect.

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I rolled in at 10 minutes till 6:00 thinking they were closed and Steven came out. He offered to stay over and let me test drive a new Jetta! I graciously said no and came back the next day. Needless to say, I drove it, loved it, and got a fantastic deal from the sales they are running right now. I drove it home! Great group of people at VW!

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We live in S.C. Our first encounter with Marion VW was a year ago when we picked up a badly contaminated load of diesel in my Touareg. We had it towed from MO on a Sunday afternoon and Brian arranged a hotel, ride there and back, then had us back on the road by 10am the next morning. We arrived in Denver just in time for the birth of our twin grandsons. Yesterday, driving to Denver for their first birthday the check engine light came on in my wife’s 2013 Touareg TDI. We called Brian from Paducah and he ... Read More

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DealerRater - Sep 7, 2018

We live in S.C. Our first encounter with Marion VW was a year ago when we picked up a badly contaminated load of diesel in my Touareg. We had it towed from MO on a Sunday afternoon and Brian arranged a hotel, ride there and back, then had us back on the road by 10am the next morning. We arrived in Denver just in time for the birth of our twin grandsons. Yesterday, driving to Denver for their first birthday the check engine light came on in my wife’s 2013 Touareg TDI. We called Brian from Paducah and he had the problem diagnosed and we were back on the road in an hour. This dealer defines service. Thanks, again.

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They need people there and knows how to sell a car

Brian was great to deal with. Friendly and very helpful. If he didn’t know the answer he knew where to find it. Will come back again.

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I drive from Tennessee to Illinois to have my Jetta Sportwagen service every 10K miles and the tires rotated every 5K miles, They have always taken my car into the shop right after I arrive and perform the service quickly. The facility is beautiful and super clean. They provide beverages and snacks. There is an area stocked with toys for kids. All of the personnel are friendly and helpful. The best car dealership I've ever experienced and I'm 72 years old so you can imagine that I've seen a few.

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They will say anything to get you to sign then not follow through! Upper management is very rude and talks to you like trash. Promise you items that the car needed and then never get them!

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The entire experience was noteworthy compared to past car dealership experiences I’ve had. Even though it was close to closing time, everyone made me feel welcome and no one rushed me to make a decision. All the financing options were explained to me in easy to interpret terms and the decisions were left for me to make without feeling pressured one way or another.

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