Volkswagen Dealer Reviews in Marion, Illinois
My husband and I had a wonderful experience at VW of Marion. Tyler G was personable and answered all of the questions we had regarding our new vehicle. Thanks VW of Marion for a great experience!
Very friendly and transparent with offers. Payton was knowledgeable and patient with us. Was even willing to stay after closing to get us in our Atlas that day. Website easy to maneuver & showed better options than other dealers in our area. Staff as a whole was friendly and accommodating. Will recommend to our family and friends.
We purchased our first Volkswagen at Volkswagen of Marion! Renee was great and it was an extremely easy process! I highly recommend!
Bought a 2024 Taos from VW of Marion, and had an amazing experience! Renee Grimes and Jay Wright helped me fully understand all the details of my purchase, we're extremely helpful, and super friendly! I would definitely recommend anyone looking for a new or used car to go here.
Tyler Griffin was amazing to work with. He made the process so easy and there was no doubting with him. The sales team is amazing here and as a customer, I feel it would benefit the employees to have two consecutive days off a week. Just hearing feedback sounds like the sales team would all appreciate this accommodation! Make this happen for them!
This was my second vehicle purchase with Marion VW, and both have been smooth and painless. Ryan Dare and Peyton Gunter are always on top of their game.
Renee was so kind and personable and made my car buying experience great. She had no hesitation staying late so that I could go home with my car today. The manager Jay was also very nice and helpful. Both of them were very willing to answer any questions and I plan to continue my future purchases with them. 🙂
So happy with my purchase! Thank you to Charelle for helping me find my car. Amazing customer service.
Samantha is amazing she always takes great care of us and our car.
A big Thank You to Renee and Jay for everything you did for us. With traveling to work every day with an hour drive I needed a better reliable and dependable vehicle and Renee and Jay was so helpful with me in finding just the right vehicle. Thank You both so much for everything and I love my Ford Escape! So glad we took Volkswagen dealership as the place to go to find us a better vehicle. Such a great, friendly staff and so helpful!
Very pleased with the quality and timeliness of the work performed on my VW Bug. I would definitely recommend.
Easiest new car purchase we ever had. Thanks Renee and the whole team that helped us...
Outstanding service went out of their way to work with us
Payton was amazing. We never felt pressured & rushed throughout the process. I’m so in love with my new car.
Outstanding service facility! Attentive to my needs, and to the needs of my 2017 Volkswagen Jetta. Service is always prompt, and the service advisor staff makes you feel at home, and are thorough in discussing my vehicle's maintenance in an easy to understand fashion. I would highly recommend Volkswagen of Marion for any of your automotive products and services!
Another positive experience at VW of Marion. Dane was exceptionally helpful and courteous even though we were late for our scheduled appointment. Always worth the 200 mile drive to see the friendly folks at VW of Marion.
Great staff!! Best experience I’ve had buying a new vehicle. Definitely will be back
Very professional. Helpful. Honest. Been to several dealers they are the best. Wouldn't go anywhere but VW of Marion for a new car. We were in and out into 2 hours
The sweet victory of patience and hard work!!!!! Listen up!!!!👏👏 My husband and I went to Volkswagen of Marion a year ago and the numbers were not quite right. They gave us advice and to come back in a year if we took the advice! We took the financial advice and built on our credit and we walked away yesterday with our brand new 2023 Volkswagen Tigaun (the show room car)! We cut our interest rate in half and even lowered our monthly payment!!!! The Riddle's are extremely happy with our time with Volkswagen and would advise you to listen ...
Fast, friendly service! The staff is always willing to work with my crazy scheduling needs.
Excellent customer service!! Highly recommend!!
Sales person and rest of staff top notch
People are friendly, & helpful, everything is clean.
We had such a pleasant experience here. Trent Green was our salesperson and he was so kind and patient. He went above and beyond by emailing us videos of the vehicle we were initially interested in and test drove. Trent even explained all of the features on the vehicle we purchased AFTER we purchased it! And then we received a follow up video thanking us. Jay in Finance was also very kind and very personable. We enjoyed our entire experience at Volkswagen of Marion!!!
As far as I’m concerned these folks are the best in the business in quality, friendliness and hospitality
Charelle was a gem…I appreciate her kindness as well as followup, which got me a Super Busy Nurse to sit down and purchase my new car…Thank you
The overall experience was very good. The salesperson was knowledgeable and extremely helpful. The car is great and the gentleman in finance was very personable.
Easiest car buying experience I've had. Tyler was great as were all the staff.
The experience was great the costume service couldn’t have been any better made me feel welcome thank you guys Renee was every easy work with
Great service and loved the facility
I would like to give VW Marion 10 star if I could ! Paytan was very helpful getting us thur online info and running thur buying my dream car ,even if you live in Madison WI or anywhere they able to help you . They very patient with us ! Mr wright which is our finance guy help us so fast that was able to hit the road back home . The team here very good if you looking for a car don’t hesitate to contact them .
The staff are fabulous. The customer service environment is outstanding. The price of the vehicle is very reasonable.
Greeted with a smile and treated with respect. Fast, Friendly and Courteous is a great combination.
First experience with Marion Volkswagen and not a bad one. My daughter has a 2013 Tiguan and none of the buttons on the steering wheel worked, no horn and no air bag. Called them up and found out it was covered under an extended warranty that I was not aware of. Good deal, Tiguan fixed at no cost. These are the visits to the shop that I like! Thank you Volkswagen of Marion!
Even though I didn’t have an appointment, as I was only passing through Southern Illinois, I stopped in with my vehicle that had an indicator light on the dashboard. Without hesitation, they quickly identified what the problem was and got my car in to resolve it. This was my first time working with a Volkswagen service center (we just bought this 2015 Jetta a couple of months ago), and I must say that it was light years better than any other service center I’ve ever worked with back where I live in Chicago.
Great service. Renee the sales rep was so helpful with getting me a new car!
Renee was absolutely AMAZING!! She was so helpful, and made the process so easy! I couldn’t be happier with my purchase!
My only complaint is not knowing where to take the vehicle the first time. It’s not even a complaint but maybe a suggestion on instructions for future first time customes.
Payton gunter is a very great salesman. He is extremely helpful and nice.
I've been with VW since 2016 I've had 4 cars. They have always been very nice to me, and they have great cars. I wish they had trucks!
Miss Byrd and Mr. Wright made this entire process smooth and easy. Best buying experience I've ever had. They were very professional while being personable at the same time.
Lindsey was hands down amazing ! She helped me through the whole process and I couldn’t be more thankful for her ! Would definitely recommend going to see her for your new car needs !
This place worked very hard at fixing our car and when it got to the point that it was out of our reach. They worked very hard at getting us a replacement vehicle that fit us perfectly. Not only that … they bought the older vehicle from us and did not charge for all the mechanical work done to it. Every level of staff from the mechanics that worked on the car to the service manager and salespeople took the time to talk with us and explain everything about the old car situation and the new suv with out any sales ...
Renee was wonderful to work with! She made our vehicle buying easy!
Lindsey was a wonderful salesperson! She went above and beyond to get us home in our new car!
Charelle was the best! She had the car ready when we arrived, knew the details and was a tremendous help!
I went in for my first oil change. They got my car in and everything done rather quickly. Their waiting area is nice bc they have a separate kids area. My kids were able to eat snacks and watch cartoons while we waited. Highly recommend this location!
Outstanding customer service and genuine concern for not only my car, but me too! Got me in early for my scheduled service and were very quick!
Everyone was so welcoming to me and my little boy as soon as we walked into the building. He even made a comment on how nice they all were and talked to him. They have such a great atmosphere with wonderful people. I had Renee Grimes assisting me and she was helpful in every aspect! She explained everything clearly and helped me understand things and answered all my questions appropriately. Jay was also wonderful through the process and made sure i was satisfied and went through all steps as i was finishing up signing papers. I plan to continue business ...
Efficient and professional , minimal wait time .
Bryan at VW of Marion always takes excellent care of me! I can always trust that he has my best interest at heart. I love VW of Marion because they're no nonsense and straight forward. I will never go anywhere else!
Volkswagen of Marion absolutely blew us away with their sales service. Travis and the entire team made the buying experience fun and stress free. If you want honesty, quality and a professional engagement you should definitely stop in and talk to them. You’ll be happy you did.
They were able to quickly and efficiently fix my broken clockspring without any issues!
These guys are the ones to go too! My husband and I were in desperate need of getting a new car. And this is really a sweet family there at Volkswagon. Our Sales rep Charelle Byrd was fantastic. And even Jay their finance manager was awesome and helped us tremendously! Everyone at Volkswagon was very patient with us and we won’t ever forget. 10/10
Originally went to look at a 2017 Hyundai Santa Fe and trade my Mazda in but thanks to Lindsey Horn and Jay I got to trade my Mazda in for a brand new 2023 Volkswagen Taos SE4motion and I couldn’t be happier.
Payton was great to work with! We love our new Taos!
Worked with Renee Grimes to get my vehicle sold to VW @ Marion. Highly recommended, quick speedy process, Renee was very accommodating on a time to come in, was able to get a more than fair price on selling my vehicle.
I requested a quote for parts I thought I needed. The service manager said those parts probably weren't the cause of my problem. Upon inspection, during a routine oil change, they discovered the actual cause and it was less expensive than what I initially wanted. They saved me from myself. Lol
professional , pleasant experience , Sales Professional Travis Cambron and Sales Manager Ryan Dare are top tier … efficient no hassle service , entire buying process completed in under 2 hours
Very friendly, straightforward and honest. Did not try to upsell. Would recommend.
Trent and his team were upfront and honest making the whole car buying process a enjoyable moment.
Renee was great!!! She never made me feel pressured into buying and she was very nice to my kids and my wife. They made the entire process easy and fast.
Trent was amazing!!! Answered all of my questions and extremely helpful! He texted back fast and was super thorough with everything! Highly recommend Trent!!
Payton was our salesman, he was amazing. So intelligent about all the features and accessories on all their makes and models. Let's us going and explore at our own pace. Everyone was super friendly, never pushy about anything. Jay the finance manager was so great. Got us in and out in no time. He didn't pressure us to buy anything more than what we wanted. I would highly recommend buying a vehicle from here to anyone.
Every time I’ve visited VW of Marion they have always been wonderful. When I purchased my vehicle they were great. When I went in for an oil change again they were awesome. Always super friendly and helpful. Highly recommend VW or Marion.
Renee & Jay were amazing to work with! Answered every question we had & helped us find the best car suitable for us! Recommend using them for your car needs!
If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 ...