Volkswagen Dealer Customer Testimonials

I bought a vehicle from them June 2021 and everyone has been nothing but personable and helpful since the very beginning, in every department. And they're always quick to get me in for oil changes and such, along with said oil changes not taking 3 hours to accomplish.

Tyler is an amazing salesperson. He has continued to help me with questions even after my purchase. He was very patient and waited on us until we found the right car for our family. He was also very understanding of how difficult it was to give up the car we brought our baby home from the hospital in and took a special trip to Walt Disney World in. I would completely recommend him!

Great People, Great Service.

Beth was easy to work with. She displayed a good working knowledge of both vehicles during this trade. She made sure that I had a good understanding of the numbers and terms of the deal before, during and after the transaction. Professional and courteous.

I had a wonderful experience purchasing my VW Tiguan today. Trent was so knowledgeable on the vehicle, and helped us get the perfect deal. Beth was also a great help along the way. I could not even imagine going to any other dealerships in the future after my experience with VW!

We bought our first car, a 2019 Tiguan, from Charelle in 2019. Her customer service skills and the great after sales care we received was the main reason we came back to upgrade today. We met Charelle at the door and again was treated like family! We purchased a 2022 Atlas. I can not say enough great things about VW of Marion or Charelle.

Great customer service and very timely service. I was in and out the door with a new vehicle in no time! I would recommend anyone in the Marion area to give Volkswagen of Marion their business when looking for a new Volkswagen or used vehicle!

Today my wife and I purchased our 2nd Tiguan from VW of Marion in the last 2 years. From first contact Charelle Byrd assisted us with the utmost professionalism making us feel at home- and yes, we purchased number 1 from her as well. I highly recommend VW of Marion and please look for Charelle to help you when you are there!

Beth was great to work with !

Beth and the team at VW of Marion did a great job at helping us try to find exactly what we were looking for, especially during these challenging times in the car world. They answered all our questions and worked with our busy schedule to make the car buying process easy and simple. We are excited to join the VW family in our Atlas!

Worked with Trent he did an excellent job. The whole teem starting with Trent, Finance manager and the lady that handeled the title paperwork were great. Drove 2 hours from St. Louis to buy my car here.

We have been delighted with our experience with Volkswagon of Marion and with Charelle Byrd specifically. Not only did Charelle stay in contact with us and give us updates, but she went above duty in letting us know when an ID4 was available. We appreciated her enthusiasm, positive nature, and the sacrifice of her time to find us our car and set up the transaction.

Tyler Patrick was very helpful & patient during my car hunt. He helped me find exactly what I was looking for. Great Service.

Very nice and helpful people, and good paying price! I do not regret buying a car from here !!

Charelle and VW of Marion was so awesome to work with! They helped me get just what I was looking for and it was a very smooth and seamless process!

Charelle Byrd has been absolutely amazing throughout our entire experience. She has been very thorough and accommodating in every aspect. Makes buying a new car a breeze. Definitely recommend Volkswagen of Marion to anyone who is looking to get into a new vehicle with ease!

The folks at VW of Marion were great. They went above and beyond to help get me into the vehicle. The sales guy Tyler was great. I highly recommend the team!

Beth assisted us with buying our car and was very pleasant to work with. Jay was awesome person financing our car. I am grateful to find such good people in Volkswagen Dealer. We would recommend Beth & Jay. Thank you again and God Bless them both.

I met Beth about 2 years ago when I was wanting to trade my Kia Soul in. Unfortunately it didn't work out and she has touched base with me ever since. I started looking again a couple months ago. She knew my price range and she never tried to pursue me into something more expensive. Today, as I was getting ready to go car shopping in Carbondale, she texted me to see how everything was going and I told her everything was going okay. She replied with a link to a vehicle that she had and I instantly became interested! ...

What a great car buying experience! Tyler Patrick made the sales process smooth and Jay Wright made the financing simple. I cannot recommend them enough if you are looking for a new car. VW of Marion is a top notch dealership.

I had a great experience at VW of Marion, IL today. I had worked with my salesperson, Charelle, and the finance rep, Jay, before I arrived. When I got to the dealership, it took less than an hour to get everything signed and completed and I was out the door. The best car-buying experience I’ve ever had!

I've been struggling to find a dealership to accept my credit until I found Volkswagen of Marion. Tyler Patrick and Jay Wright were amazing! They answered all my questions and helped me get into a car, even below my maximum monthly payment limit! I have been very happy with this car buying experience. Thank you again Tyler and Jay for working with me and making this dream come true you guys are amazing!!!

Just bought my second car with Charelle at Volkswagen of Marion. She makes the whole process easy and hassle free. She takes care of everything and always has the customer in mind. I know that I never have to wonder if I’m being taken care of with her. Jay the finance manager was a great help in getting me the best deal. Both of them made a usual stressful situation, stress free.

Great service and told him we needed certain payment and he got it for us !

Just bought a Jetta from Tyler Patrick. I don't think I have ever had a salesperson that was so attentive to my wants and needs as he was. He actually sat down and had a conversation with me and heard what I said and made my wishes come true. I was not just another customer to him. He cares! But let's not forgot about Jay Wright in finance. He made all that dreadful paperwork so easy that it was fast and painless and they had me off on my way in my new car in no time. They ...

Payton is a awesome salesman. Very knowledgeable and friendly. He got us a in and out in no time. I think I found a new favorite dealership.

We bought a great suv here! Tyler and Ryan made the process so simple and seamless. Wonderful people! Will definitely do business here again!!!!

Charelle was so great in helping everything go quick and smoothly with buying a vehicle!

After being involved in a car accident, I was in a pinch to find a new car asap. Trent and Jay found the perfect car for me in less than 48 hours! I am so happy with my VW Tiguan and I highly recommend these two for finding the perfect car in a timely manner with the smoothest purchasing process. Thank you Trent and Jay!

Great experience purchasing my 2022 Jetta GLI from Tyler at VW of Marion. No games. Gave a fair price on my trade-in with initial offer. Highly recommend. Would definitely purchase my next vehicle from VW of Marion.

This was hands down the best car buying experience I've ever had. From salesman to financing department, the whole team was great! Trent was very aggressive in finding me what I was looking for and communicated throughout the entire process.10/10 would recommend! I'm in love with my 2022 Volkswagen Atlas

I had the most wonderful experience working with Charelle on my 2022 Volkswagen Taos. I was nervous about the process, as it was my first time buying a car on my own. Charelle went above and beyond to make sure I understood everything and was confident and comfortable with the whole process. I 100% recommend working with Charelle if you get the opportunity. Her attitude is like a breath of fresh air during a usually stressful process.Charelle has made me a Volkswagen buyer for life - I couldn’t have been more satisfied!

Omg Tyler and Jay are the two men that helped me out today and I was able to leave there with a car and I am so in love with my new car ... If any one needs a new car plz take the time to go here they went above and beyond for me today so much love and thanks for them ❤ ...

The best and easiest experience I’ve ever had buying a car. Very friendly sales personnel. Would recommend anyone to go and buy a car from Volkswagen Marion. Trent Greene was especially helpful and took care of everything I needed.

Payton Gunter, who was the Sales Associate for my VW Taos, was very responsive to my questions, courteous and professional thought the sale. He actually returned my calls/texts, which many salespeople tend not to do anymore. My son also bought a Jetta from Payton.

Tyler and Payton, and Jay really helped us out today! They worked well and finished in a timely manner. The customer service is spot on at this dealership!! We’ll definitely come back for future purchases!

Our experience was great and Beth was extremely helpful. We recommend if you are looking for a car stop in at this dealership.

Peyton was great!!!! Will do business again in future. Everyone was very nice and accommodating and made us a great deal

Tyler at VW of Marion was amazing to work with! He helped me put a deposit down on a new 2022 Tiguan SEL which arrived about 2 weeks later (3-4 months sooner than any other dealership we were able to get ahold of for the same vehicle). By far the easiest car purchase I've experienced. Will happily go back to VW of Marion for any future car needs.

My experience at VW of Marion was the best car buying experience! Charelle Byrd is the sweetest! She is very knowledgeable and made this experience painless!! Please if you need a new or used car ask for her. She will not disappoint.

The entire process was easy! I came in with a pre approval and Jay took one look at my rate and said “I can get you a lower interest rate.” He was able to do just that! Let’s not forget Charelle! She was awesome, patient, and she made me feel so comfortable! Go check out VW of Marion you won’t be disappointed!

Went my with my son to go look at a car after being shooed out of GM of Marion a week earlier (they wouldn’t even pull credit on him and he didn’t even get to test drive a car) and we met with Tyler Patrick at Volkswagen who INSTANTLY took an interest in what my son was looking for. He took great care of my son and put him in a car and reduced his interest rate by more than half of what he was paying for his trade! My son is 22 and this was the best car ...

Beth helped me find the vehicle I had been looking for, for months! She kept us updated and in contact and got the deal done!! I appreciate all of the work in making it happen!! Thanks so much!!

Traded an acadia for a jetta. Great place to purchase a vehicle. Nice dealership and people. Trent was very helpful.

I had an amazing experience here! Being a first time buyer I was nervous, however I was definitely taken care of and put at ease during the whole transaction. They made my trade in experience stress free. I would love to give a shout-out to salesman Tyler G, and the financial representative Jay for working with me and jumping through various hoops to make sure I was fully satisfied with my purchase! STELLAR SERVICE!

If you are wanting a easy, hassle free, and great deal.. Go see Tyler Patrick and Trent Green. They are both courteous and very professional. Ryan Dare made my paperwork signing process painless and gave me a great deal! I can’t thank them enough! Shout out to Jay Wright in Finance. He will get you right 🔥

Absolutely amazing!!!! Everyone there was so awesome and helpful! We love our new vehicle!!

I had a very good experience at this dealership. They were friendly and informative and worked with me to get the car that I wanted. It was a very relaxed atmosphere and I felt no pressure whatsoever

5/5 is not high enough for Volkswagen of Marion. From the time I started looking for cars to the day I drove my car off the lot, they have been so helpful and the nicest group of people I’ve experienced while buying a car. I highly recommend using Trent. He updated me constantly when there was anything going on with my car or checked in if I had any questions. He is a very nice and genuinely cares about his customers!

Beth and the crew were all very patient and helpful, as well as fun to talk to in general. Great energy and customer service, as well as detailed on the purchase and everything, and I appreciate all of it!

Tyler was amazing to work with! Met all of our needs and was very diligent with his work

This was the best car buying experience I have ever had. Tyler was so kind, not pushy and wanted to ensure that what I wanted was what I got. The finance manager was awesome as well! I love my new vehicle!

Tyler was awesome and very professional! Sold my car to them through KBB instant cash offer.

Don't hesitate to look for Tyler. He went above and beyond to get us in our Tiguan. He was completely understanding and spent the better part of his day to get what we wanted. Tyler if you see this, remember, Golf R no sunroof with a manual. Definitely will be a repeat customer when im back in the market for my daily.

Bear with me if this gets a little long-winded. My better half and I were only just beginning our car search when we walked in and met Tyler. I originally wanted her looking at a taos, but she decided to look at something bigger so we could grow into it for the long run. Enter Tyler. He spent the better part of an hour trying to understand what we were looking for in a car and how he could help us narrow our search. Ultimately we looked at a few of the used cars on the lot and came across ...

I am so impressed with Beth Henshaw's professionalism and work ethic in helping me find the right car for my lifestyle. I had total trust in her and left the dealership jumping for joy! Thank you, Beth, for making this happen!

Tyler Patrick is wonderful. I had no idea what type or how big of a vehicle I wanted, he made sure to let me see every size and seriously found the right car for me with the best deal. They are a great dealership. Whether I was dealing with Tyler or his finance manager they made sure I was taken care of! I very much recommend them.

When I first came to Volkswagen of Marion, I was greeted as if I was family. I wasn't sure if the vehicle I wanted I could afford. My saleswoman Charelle, sat with me and gave me any and every kind of information I wanted for the vehicle I was interested in. She worked with me and got me to a price I could afford and was comfortable with. Overall, I would recommend anyone to Charelle when deciding which vehicle to get. Thanks to her, I am now a PROUD owner of a 2019 Volkswagen Jetta. Also, shoutout to Jay Wright ...

Excellent staff and customer service. Very friendly and really helped get me in the vehicle I was looking for

The people at VW of Marion are rockstars!!! We were traveling from Kentucky on our way home to Nebraska when we had an issue with the emissions system in our VW. They were willing to squeeze us in on very short notice to fix the problem so we could quickly get back on the road! Not only that, but one of the saleswomen took the time to visit with us and tell us all about the cute purple Bug in the lobby, even knowing we weren't there to buy anything. Highly recommend! Thank you all!!! ❤️❤️

Great car buying experience! Beth was wonderful to work with!

Tyler Griffin was amazing to work with! He was kind, patient, and personable! He made this process so easy and fun! Tyler listened to my wants and needs and completely blew it out of the water! Thank you so much Tyler and VW!

Selling our car was super easy. Literally took 30 min. Go see Beth Henshaw she is most efficient!

Thank you to Trent Green for helping me get my second Atlas. He was extremely thorough and showed me every detail of my new car!

Shout out to Beth Henshaw, great job organizing my Golf R purchase! Even picked me up from the airport upon arriving from Chicago! Also thanks to Jay in Finance, Sean

We had an amazing experience buying our car from here. Charelle Byrd helped us find the perfect vehicle and made the whole process go smoothly! She was very attentive to our needs and we thoroughly enjoyed her personality. I definitely recommend Volkswagen of Marion. Charelle and the finance manager, Jay, were both wonderful to work with and I’m so very happy with our new car! Thank you!!

My salesman Payton began working with me months ago. He kept me posted on the status of the car I was interested in. He was never pushy, but persistent! He presented opportunities for conventional and unconventional methods to get me the car since I lived 3 hours away. When I got to the dealership he had everything ready to go. The salesman, sales manager and finance manager made the entire process easy and seamless. I drove off with the car I had been looking at for months! Thanks Payton G.

Did everything we expected and more.

Cherelle was amazing very easy process was honest and I didn’t feel pressured. Very satisfied with the customer service from all the staff

Trent did a great job at working with me to get the best deal on a great car. I’d recommend working with him over any other salesman I’ve ever had to work with prior.

Charelle and Beth we’re very helpful and had excellent customer service during the whole process purchasing the used truck they had for sale.

Had a great day today at VW of Marion. Traded my Dodge Dart in for a Santa Fe. Payton Gunter was awesome in helping in the process. He answered all my questions and when he didn't know the answer he asked someone else to get it. Everyone was very kind and it was such a calm environment to be in. Thank you all. You won't be disappointed at all with these guys they are great!!